The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the “win-win” model that has dominated the field for the past six decades.

You’ll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you’re dealing with supervisors, coworkers, acquaintances, close friends, or family members. You’ll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you’ll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.

While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you’ll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.

You don’t have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.

About the Author

Dr. Michael Dues is Senior Lecturer in Communication at The University of Arizona, where he also served as head of the Department of Communication. The holder of an M.A. in American History from the University of Louisville and a Ph.D. in Communication and American Studies from Indiana University, Professor Dues has spent 40 years not only as an award-winning teacher and respected scholar, but also as a successful organizational consultant, working with both public and private organizations on the human aspects of management. Honored for consistently excellent teaching by both The University of Arizona and California State University, Sacramento, Professor Dues has also written widely for academic and trade publications.

Product details

• Full Audiobook MP3 Format
• Full PDF Book Included
• Actors: Michael Dues
• Directors: The Great Courses
• Language: English
• Studio: teaching company the great courses
• Run Time: 720 minutes