The practical guide that gives you the tools to succeed in a business environment.

DK Essential Managers: Achieving High Performance is the visual guide that gives you all the know-how you need to be a more effective manager.

Now newly updated with an all-new graphic approach to explaining key techniques and skills, the best-selling DK Essential Managers: Achieving High Performance features:

• A practical, “how-to” approach teaches you the information and skills to succeed.
• Step-by-step instructions, tips, checklists, and “Ask yourself” features show you how to boost your confidence and overcome challenges.
• Tables, illustrations, “in-focus” panels, and real-life case studies.

Learn all you need with DK Essential Managers: Achieving High Performance.

About DK Essential Managers: The DK Essential Managers series covers a range of business and management topics and have sold more than 1.9 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics. The handy pocket format slips easily into a briefcase or portfolio.

About the Author

We believe in the power of discovery. That’s why we create books for everyone that explore ideas and nurture curiosity about the world we live in.

From first words to the Big Bang, from the wonders of nature to city adventures, you will find expert knowledge, hours of fun and endless inspiration in the pages of our books.

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A practical and accessible guide to getting the best from working and managing remotely

The visual guide that gives you all the know-how you need to manage a team remotely and get the best out of them

More people are working from home – or remotely in other locations or time zones – than ever before. But with the many advantages remote-working brings, there are also brand-new sets of challenges – especially around effective management and getting the best out of teams that aren’t in the same room.

This practical guide gives you all of the skills to succeed as a flexible worker, and as a manager running projects and teams remotely – however far the distance may be. Discover how to adapt your management style and get the best out of your team by defining expectations, understanding the unique challenges of working outside the traditional office environment, and setting up new routines, structures, and processes. Pick up useful tips for adjusting to the home-working environment; staying focused, motivated, communicating and working effectively; keeping projects on track; and achieving the best results.

Essential Managers: Flexible Working takes a no-nonsense, practical approach to the subject, with step-by-step instructions, tips, checklists and “ask yourself” features showing you how to focus your energy, manage change, and make a positive impact.

Whether you’re new to flexible working or simply looking to sharpen your skills, this is the go-to guide for you.

About the Author

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The practical guide that gives you the skills to improve your presentation skills.

Find out how to improve your presentation skills by learning how to prepare properly, capture attention, speak confidently, and deliver your message. You’ll discover how to structure your presentation, engage with your audience, and make an impact.

In a slim, portable format, Essential Managers: Presenting gives you a practical how-to approach with step-by-step instructions, tips, checklists, and “ask yourself” features showing you how to plan your presentations, hold an audience, and make an impact.

If you want to brush up on or enhance your presentation skills, this is the guide for you.

About the Author

We believe in the power of discovery. That’s why we create books for everyone that explore ideas and nurture curiosity about the world we live in.

From first words to the Big Bang, from the wonders of nature to city adventures, you will find expert knowledge, hours of fun and endless inspiration in the pages of our books.

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DK Essential Managers: Effective Communication is the visual guide that gives you all the know-how you need to be a more effective manager.

Now newly updated with an all-new graphic approach to explaining key techniques and skills, the best-selling DK Essential Managers: Effective Communication features:

• A practical, “how-to” approach teaches you the information and skills to succeed.
• Step-by-step instructions, tips, checklists, and “Ask yourself” features show you how to plan a speech, select the right visual support, and use body language.
• Tables, illustrations, “in-focus” panels, and real-life case studies show you what to do in particular situations.

DK Essential Managers: Effective Communication not only shows you how to understand your audience and communicate strategically, but also explains how to discover which delivery approach is right for you. Learn all you need to develop confidence, listen effectively, and give and receive feedback with DK Essential Managers: Effective Communication.

About DK Essential Managers: The DK Essential Managers series covers a range of business and management topics and have sold more than 1.9 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics. The handy pocket format slips easily into a briefcase or portfolio.

About the Author

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In Negotiating Rationally, Max Bazerman and Margaret Neale explain how to avoid the pitfalls of irrationality and gain the upper hand in negotiations.

For example, managers tend to be overconfident, to recklessly escalate previous commitments, and fail to consider the tactics of the other party. Drawing on their research, the authors show how we are prisoners of our own assumptions. They identify strategies to avoid these pitfalls in negotiating by concentrating on opponents’ behavior and developing the ability to recognize individual limitations and biases. They explain how to think rationally about the choice of reaching an agreement versus reaching an impasse. A must read for business professionals.

Reviews

Alfred Rappaport
Chairman, the Alcar Group, and Adjunct Professor Kellogg Graduate School of Management

A significant contribution to more effective negotiating. Bazerman and Neale’s framework coupled with their very impressive range of practical case illustrations will help readers avoid costly negotiation mistakes. The chapter dealing with the “winner’s curse” should be required reading for all acquisition-minded CEOs.

Frederick J. Manning
President, Celtic Group, Inc.

Max Bazerman and Margaret Neale have analyzed and described negotiating behavior in a most clear and helpful manner.

Howard Raiffa
Frank P. Ramsey Professor of Managerial Economics, Harvard University

Based on gobs of evidence with real managers, the authors not only identify common errors that many negotiators make, but offer sage prescriptive advice on how you can avoid such errors yourself and perhaps exploit the errors of others.

Donald P. Jacobs
Dean, J. L. Kellogg Graduate School of Management

The information in Bazerman and Neale’s book has been central to developing the most popular course in the curriculum at the J. L. Kellogg Graduate School of Management at Northwestern. It has proved to be extraordinarily useful to managers and executives throughout our executive education programs. Their work brings together negotiation analysis and social and cognitive psychology to create unique insights for the practical manager. With the knowledge that I have acquired from the book, I am looking forward to negotiating with them on a more level playing field.

About the Author

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AS HEARD ON BBC RADIO 4’S BOOK OF THE WEEK

‘Hashi Mohamed powerfully exposes the alienating and segregating effect of social immobility in this country.’ David Lammy

‘A moving, shocking and clear-eyed account of the increasingly rare phenomenon of social mobility. Using his own extraordinary story as a spine [Hashi Mohamed] has written an analysis, how-to-guide and polemic on getting on and up in Britain today.’ – Grayson Perry

‘Beautifully written and powerfully argued, People Like Us is essential reading’ The Secret Barrister

What does it take to make it in modern Britain?

Ask a politician, and they’ll tell you it’s hard work. Ask a millionaire, and they’ll tell you it’s talent. Ask a CEO and they’ll tell you it’s dedication. But what if none of those things is enough?

Raised on benefits and having attended some of the lowest-performing schools in the country, barrister Hashi Mohamed knows something about social mobility. In People Like Us, he shares what he has learned: from the stark statistics that reveal the depth of the problem to the failures of imagination, education and confidence that compound it.

We live in a society where the single greatest indicator of what your job will be is the job of your parents. Where power and privilege are concentrated among the 7 per cent of the population who were privately educated. Where, if your name sounds black or Asian, you’ll need to send out twice as many job applications as your white neighbour.

Wherever you are on the social spectrum, this is an essential investigation into our society’s most intractable problem. We have more power than we realise to change things for the better.

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In today’s frenetic, uncertain world, the “same old, same old” routines are perfect ways to go nowhere fast. What has worked for you before—professionally or personally—no longer gets results. Whether you’ve been downsized, reached the end of a long relationship, or found yourself questioning where you are in life, it’s clear you need to change. To innovate. Make it new. Make yourself new. Now, in this invaluable book, the world-renowned “Dean of Innovation,” Jeff DeGraff, shares his tried-and-true techniques on how to reinvent yourself—creatively and with maximum impact.

Innovation You reveals DeGraff’s unique four-step program to bolster your ingenuity and remake your life. From forging ahead in a new career to losing weight to finally pursuing that long-held dream, DeGraff’s strategies are effective and easy to follow. Inside you will learn to

• Rethink Innovation: Find ways to think outside the box, seek out diverse opinions, and pay attention to the next great trend.
• Rethink Your Approach: Use the Competing Values Framework to identify your natural innovation profile—do you compete, collaborate, create, or control?—and then deliberately draw from the other styles to augment your usual tactics.
• Rethink Your Methods: Put your reinvention plan in motion—set specific, realistic, and meaningful targets, cultivate relationships with relevant mentors and experts, and try alternate methods to achieve your goals.
• Rethink the Journey: Understand that innovation is a process and that progress comes in cycles rather than a quick straight line. Accept uncertainty, question assumptions, and acknowledge areas where you can improve.

Full of invigorating ideas, engaging anecdotes, practical wisdom, and inspiring success stories, Innovation You is your personal road map to reach your highest potential—and experience a bold new way of living.

Review

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Even leading capitalists admit that capitalism is broken. Green Swans is a manifesto for system change designed to serve people, planet, and prosperity. In his twentieth book, John Elkington–dubbed the “Godfather of Sustainability”–explores new forms of capitalism fit for the twenty-first century.

If Nassim Nicholas Taleb’s “Black Swans” are problems that take us exponentially toward breakdown, then “Green Swans” are solutions that take us exponentially toward breakthrough. The success–and survival–of humanity now depends on how we rein in the first and accelerate the second.

Green Swans draws on Elkington’s first-hand experience in some of the world’s best-known boardrooms and C-suites. Using case studies, real-world examples, and profiles on emergent technologies, Elkington shows how the weirdest “Ugly Ducklings” of today’s world may turn into tomorrow’s world-saving Green Swans.

This book is a must-read for business leaders in corporations great and small who want to help their businesses survive the coming shift in global priorities over the next decade and expand their horizons from responsibility, through resilience, and onto regeneration.

Review

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“I often talk about the importance of trust when it comes to work: the trust of your employees and building trust with your customers. This book provides a blueprint for how to build and maintain that trust and connection in a digital environment.” —Eric S. Yuan, founder and CEO of Zoom

A Harvard Business School professor and leading expert in virtual and global work provides remote workers and leaders with the best practices necessary to perform at the highest levels in their organizations.   

The rapid and unprecedented changes brought on by Covid-19 have accelerated the transition to remote working, requiring the wholesale migration of nearly entire companies to virtual work in just weeks, leaving managers and employees scrambling to adjust. This massive transition has forced companies to rapidly advance their digital footprint, using cloud, storage, cybersecurity, and device tools to accommodate their new remote workforce.

Experiencing the benefits of remote working—including nonexistent commute times, lower operational costs, and a larger pool of global job applicants—many companies, including Twitter and Google, plan to permanently incorporate remote days or give employees the option to work from home full-time. But virtual work has it challenges. Employees feel lost, isolated, out of sync, and out of sight. They want to know how to build trust, maintain connections without in-person interactions, and a proper work/life balance. Managers want to know how to lead virtually, how to keep their teams motivated, what digital tools they’ll need, and how to keep employees productive.

Providing compelling, evidence-based answers to these and other pressing issues, Remote Work Revolution is essential for navigating the enduring challenges teams and managers face. Filled with specific actionable steps and interactive tools, this timely book will help team members deliver results previously out of reach. Following Neeley’s advice, employees will be able to break through routine norms to successfully use remote work to benefit themselves, their groups, and ultimately their organizations.

Review

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If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace.

Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first. People will go the extra mile for leaders who show they are genuinely concerned not just with what employees can do but with who they are and can become. But while most leaders think of themselves as caring leaders, not all demonstrate that care in consistent ways. Your employees will judge you by your actions, not your intentions.

Based on Younger’s interviews with over eighty leaders for her podcast Leadership with Heart–including Howard Behar, former president of the Starbucks Coffee Company; Judith Scimone, senior vice president and chief talent officer at MetLife; Garry Ridge, CEO and chairman of the board of the WD-40 Company; and Shawnté Cox Holland, head of culture and engagement at Vanguard–this book outlines nine ways that leaders can make all employees feel included and cared for. She even provides access to a self-assessment so you can measure your progress as a caring leader. But this is not a cookie-cutter approach: just as Monet and Picasso expressed themselves very differently, each leader should express caring in his or her own unique, personal style.

Younger takes an often nebulous, subjective concept and makes it concrete and actionable. Leaders have the power to change the lives of those they lead. They shouldn’t just want to care, they should see caring as imperative for the success of their employees and their organization.

About the Author

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