If you’ve ever tried negotiating through an unresolved conflict with a boss, colleague, employee, or client, then you know that it’s easier to sell ice to an Eskimo. Whether big or small, conflict eats into productivity and thickens further even the most stubborn of people. In short, conflict makes people feel stuck.Yet the key to conflict resolution is not as complicated as most think. The answer lies in better communication. No, not you learning more persuasive ways to make your point, but rather simply learning to actively listen to the other perspectives. In I Hear You, readers backed up against a wall built by conflict will learn proven techniques for stepping outside one’s point of view and seeing things from other perspectives.

They’ll learn how to:

• Tell the other person’s story–the cornerstone of real engagement
• Look from the outside in and see themselves as others do
• Recognize the role systemic factors play–and transform a conflict into a shared challenge
• Overcome the defense mechanisms that derail dialogue

Complete with sample dialogues that show how this shift in thinking leads to better conversations and greatly improved outcomes, this invaluable resource is the secret to changing opposition into understanding and mere talk into real trust.

Reviews

“I Hear You teaches that getting stuck doesn’t mean you have to stay stuck. Ebenstein empowers readers to change their thinking and transform relationships, providing powerful and critical advice for the busy executive.”

— Marshall Goldsmith, leading executive coach and bestselling author of What Got You Here Won’t Get You There

“Like the author himself, this book is bursting with wisdom, humor, and heart. Ebenstein draws from a wealth of familiar business and family conflicts to show how even small adjustments in our own attitudes and behavior can have a big impact on our relationships and our results.”

— Sheila Heen, coauthor of Difficult Conversations

“Everyone can benefit from I Hear You. The techniques it provides for understanding other people’s perspectives turn impossible-seeming challenges into puzzles with workable solutions. This book is a must read!”

— Daniel Gordon, Partner, Outdash Development

“I Hear You should be mandatory for every law and business school curriculum. From negotiating deals to managing company departments, this book teaches thoughtful and effective communication. Its mix of theory and practicality—delivered with wit and humor—is a great read and resource for the busy professional.”

— Brian J. Tsai, Chief Administrative Officer, Highstar Capital

“I Hear You is a must-read for anyone seeking to build healthier relationships with co-workers, supervisors, employees, family members, and friends. With his warm and engaging style, Ebenstein challenges us to improve our own communications in order to succeed in the workplace and at home.”

— Rabbi Jill Jacobs, Executive Director of T’ruah: The Rabbinic Call for Human Rights, and author of Where Justice Dwells

“This book deserves a permanent place on every executive’s bookshelf.”

— Michael Herring, CCO and Head of Operations, Pine Grove Asset Management LLC

About the Author

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