An essential text for HND and first year Hospitality Management degree students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.

Written by two experts in the Hospitality field, Laurie Mullins and Penny Dosser, this book combines an accessible reading style with current and relevant case studies on a variety of hospitality companies from across the globe.

About the Author

Laurie Mullins was formerly a principal lecturer in the University of Portsmouth Business School. Laurie has undertaken a range of consultancy including UNAIS, VSO and UNISON Education; held lecturing appointments in the USA, Australia and The Netherlands; and acted as tutor, adviser and examiner for a number of professional and educational bodies.

Contributor Jacqueline McLean is a Senior Lecturer in Human Resource Management in the Departmentof Business and Management at Manchester Metropolitan University

Contributor Peter Scott is a Senior Lecturer at the University of Portsmouth Business School, specialising in organisational behaviour and employee relations.

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