An organization’s workforce is arguably the greatest asset of any organization, and tourism and hospitality is an extremely labor-intensive industry. This volume takes an in-depth look at workforce issues in the tourism and hospitality industry, focusing on labor skills, ethics, rights, and more. It examines manpower planning beyond forecasting estimates to include investigative techniques in a way that offers insight for economic planning in both tourism and tourism education. The authors use economic, sociological, and psychological analysis and take a pragmatic stance on the challenges of the workforce.

The authors look at the specifics of the labor market of the tourism and hospitality industry, discussing the current status of the industry’s organizations and how they are suffering labor shortages (qualitative or quantitative) and constant turnover—resulting in significant costs to organizations. Topics such as low wages and overdependence on tipping, workforce diversity, technological change resistance, and seasonality issues, and more are examined. The volume also provides a section on labor rights in the tourism and hospitality industry, which looks at labor trafficking and issues in social justice and human rights.

Key features:

• Provides an in-depth understanding of tourism employment
• Presents a critical analysis of labor supply and demand in the tourism and hospitality industries
• Considers the need for specific labor skills and training
• Examines the reasons for labor shortages and turnover in the tourism and hospitality industry
• Discusses labor ethics and social responsibility in hospitality/tourism organizations

Table of Contents

Part 1 : Labor Skills

1. The Significance of the Tourism and Hospitality Industry in Employment Creation

Abdallah M. Elshaer and Asmaa M. Marzouk  

2. A Critical Analysis of Labor Supply and Demand in the Tourism and Hospitality Industries

Abdallah M. Elshaer and Asmaa M. Marzouk  

3. Labor Skills and Training in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk 

4. Labor Shortage in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk 

Part 2: Labor Ethics 

5. Ethics in the Tourism and Hospitality Industry

Abdallah M. Elshaer 

6. Labor Ethics and Social Responsibility in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk  

Part 3: Labor Issues 

7. Labor Turnover in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk 

8. Tourism and Seasonality

Abdallah M. Elshaer  

9. The High Vulnerability of the Tourism Industry to Risks and Emergencies

Abdallah M. Elshaer and Asmaa M. Marzouk 

10. Low Wages and Overdependence on Tipping

Abdallah M. Elshaer  

11. Workforce Diversity in the Tourism and Hospitality Industry

Asmaa M. Marzouk  

12. Technological Change Resistance

Abdallah M. Elshaer 

13. Labor Discrimination

Abdallah M. Elshaer and Asmaa M. Marzouk 

Part 4: Labor Rights 

14. Labor Trafficking in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk 

15. Social Justice, Human Rights, and Labor Rights

Abdallah M. Elshaer and Asmaa M. Marzouk

About the Author

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