Readers seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today’s hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, Tenth Edition gives readers the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. The Tenth Edition of Introduction to Management in the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors. This book has the most thorough coverage of the hospitality industry, covering foodservice, lodging, and travel and tourism, hospitality careers, and hospitality management. Readers will have a strong grasp of the many facets of the hospitality industry once they have utilized this textbook.

This resource focuses on the issues critical to managers, including:

• Planning, goal setting, and strategizing, with a modernized discussion of goal-setting, as well as an updated case history
• Organizing staff and delegating authority, including an introduction to power and influence as well as the flattening of organizations
• Staffing and human resource management, including employee retention and a new focus on electronic resources, such as on-line recruiting and social networking
• Control, with information on control systems and accounting tools, as well as the realities of downsizing
• Leadership, with important information on motivating employees, leadership and communication styles and theories, and how companies affect their communities
• Revised and updated Case Histories highlighting specific real-world examples to reinforce concepts; Industry Practice Notes focusing on specific trends, like the “green” movement; and Global Hospitality Notes providing an international perspective to hospitality management through coverage of topics like “voluntourism”

Richly illustrated and written in a clear, accessible style, Introduction to Management in the Hospitality Industry, Tenth Edition leaves readers with a strong grasp of the many facets of the management function in the hospitality industry, allowing them to meet challenges head-on, successfully lead their organizations, and reap the many rewards within their reach.

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