Companies and destinations in the tourism sector are confronted with increasing managerial challenges and have to deal with a competitive, turbulent, and fast-changing environment. The understanding that both tourism companies and destinations endowed with the best assets (natural and cultural) cannot survive the escalating international competition without good managerial practices, has provided significant momentum for the development of the disciplinary field of tourism management in the last three decades.

This volume recognizes the relevance of travel, tourism, and tourism activities as major economic drivers in the contemporary global economy, with a specific focus on performance, strategies, and sustainability. It is the collective intellectual effort of a number of international scholars, who cultivate original research on tourism management from a variety of theoretical perspectives. Together, they outline the importance for tourism companies and destinations to achieve and maintain a sustained competitive advantage by embracing sustainability and a Triple Bottom Line (TBL) approach to performance.

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Strategic Management in the International Hospitality Industry: content and process, is a vital text for all those studying cutting edge theories and views on strategic management. Unlike others textbooks in this area, it goes further than merely contextualising strategic management for hospitality and tourism, and avoids using a prescriptive, or descriptive approach. It looks instead, at the latest in strategic thinking and theories, and provides critical and analytical discussion as to how and if these models and theories can be applied to the industry, within specific contexts such as culture, profit and non-profit organisations.

Key features :

• Cutting edge approach: applies advance and recent strategic management views into tourism and hospitality field.
• Critical treatment: provides critical discussions about whether and how strategic models/theories can be applied into the hospitality and tourism field.
• Sensitive to specific contexts: As the tourism and hospitality industry has become one of the largest industries worldwide, discusses how strategic management concepts can be applied in different cultures and profit and non-profit tourism organizations.
• With supporting case studies related to the strategy content, context and process, from international industries such as Radisson, McDonalds, Carnival Cruiselines and Disney, this text consist of five main sections: introduction, strategy content, strategy context, strategy process and cases. Each of the chapters within these sections has a thorough pedagogic structure consisting of a bulleted introduction, examples and vignettes, discussions points, exercises, case studies and further reading and web sites.

Strategic Management in the International Hospitality and Tourism Industry: content and process also provides online support material for tutors and students, in the form of guidelines for instructors on how to use the textbook, PowerPoint presentations and case studies plus additional exercises and web links for students.

* Comprehensive coverage of both traditional and contemporary perspectives within strategic management in the applied context of the international hospitality and tourism industry.
* Critical discussions about whether and how strategic models/theories can be applied into the hospitality and tourism field.
* Up-to-date case studies related to the strategy content, context and process from an international overview, including Carnival Cruiselines, Four Seasons Regent Hotels, Disney and McDonalds.
* Web Support for tutors and students providing explanation and guidelines for instructors on how to use the textbook, and case studies with additional exercises and web links for students.

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Now in its fifth edition, Research Methods for Leisure and Tourism has become the ultimate reference text for both students enrolled in undergraduate and postgraduate degrees and practising managers. This book combines comprehensive coverage of a wide variety of qualitative and quantitative research methods with step-by step guidance through research software including Excel, SPSS and NVivo.

Key features :

• Coverage of both qualitative and quantitative research methods, ensuring a balanced approach to data collection and analysis
• Practical guidance on conducting research and writing reports, showing the ‘how’ as well as the ‘what’
• Detailed coverage of the development of conceptual frameworks for research, research design, analytical methods and the composition of research reports, providing everything required to conduct a research project
• International case studies and extensive examples from the leisure and tourism literature
• Questions, exercises and further reading for each chapter
• Extensive web-based support materials

New to this edition

• The fifth edition has been fully updated throughout and includes additional material on:
• Management and policy-related research methods
• EndNote bibliographic referencing software
• Notes on additional methods including: big data, discourse analysis, multiple correspondence analysis, netnography/web-based research, people meters
• For the analysis of quantitative data, SPSS is updated to version 23
• For qualitative data analysis, the guide to NVivo software is updated to version 11.

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Product details

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Consisting of five sections and over 50 entries, this book includes nine of the most important models in tourism study. It begins by reviewing general concepts, disciplines, and topics, and then considers the tourist, including areas such as demand, experience, gaze, psychology and typologies. A fourth section covers intermediation, distribution and travel, reviewing aspects such as travel agencies, tourist flows and multi-destination travel patterns. The final section encapsulates the tourism destination itself, covering organizations, the destination image, supply, seasonality and more. Encyclopedic cross-referencing between entries makes navigation easy, while in-depth analysis, exercises and further reading suggestions for each of the selected areas provide the context and detail needed for understanding. Entries can be used individually as a reference, or as part of the whole for a complete introduction to tourism theory.

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Sustainable Tourism: Business Development, Operations, and Management lays out a road map to launching and building a business in one of today’s most exciting industries. It simplifies the process and outlines real-life requirements while clearing the path to new business success in the cultural, heritage, nature, and adventure fields. Written by an eco-development pioneer, the book offers guidance on developing and implementing a comprehensive sustainable-business plan. From analyzing the market all the way through hiring and training the right people, the text focuses on the principles of both tourism and business. It prepares those embarking on new careers to tackle the complexity of sustainability issues by thinking like entrepreneurs and acting like business owners. Students and professionals can rely on this text as both a start-up and ongoing implementation reference that will stack the odds of success in their favor.

Sustainable Tourism provides an overview of exciting developments in the sustainable-tourism industry. It helps new entrepreneurs assess the viability of ideas and products against sustainable criteria. Through sequential chapters, it delivers step-by-step instructions for minimizing environmental impact, establishing sustainability practices, obtaining financing, and marketing to and reaching customers. The standards-based text also examines how the United Nations World Tourism Organization (UNWTO) Sustainability Guidelines shape sustainable tourism, providing a global framework from which to build the skills needed for success.

Key features include the following :

• 13 online video case studies of sustainable tourism destinations from around the world give students a global text from which to build their own businesses and provide a model for how sustainable tourism works.

• An online workbook guides learners through the completion of a business plan by the end of the term.

• An online image bank presents photos, figures, and tables from the book that may be downloaded for use in presentations.

• Forms and worksheets from the book are available for download.

• A professional development workbook, “Creating a Tourism Career from Scratch” (appendix B), is a reference for entrepreneurs starting or advancing in their careers.

Loaded with case studies, the book illustrates what works and what doesn’t when starting a sustainable tourism business. It describes how to integrate sustainability practices into daily operations, maximize the use of the web and social media in marketing, and overcome challenges in sustainable tourism. The text covers every important topic in a business start-up, including financial forecasting and analysis, customer service systems, hiring, training, and managing turnover.

Sustainable Tourism: Business Development, Operations and Management is the starting point for all who want to develop an eco-friendly product, integrate sustainability principles into their businesses, and turn their dreams into a business reality.

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The fastest growth in tourism is the culinary sector. Covering farmers markets, taste tours, agri-entertainment, glamping, restaurants, farm shops and more, food tourism has become both an important part of holidaying and a purpose in itself. With growth occurring in most developed countries and tourists searching out culinary tourism throughout the world, this book provides an overall direction to the development of food tourism and a section on the future of this trend.

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The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

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Emotional intelligence is the capability to recognize, use and manage one’s own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital.

This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees. Key features:

A foreword by Gill Hasson
The first tourism and hospitality book to describe emotional intelligence
Covers all major literature, concepts, theories and research findings from the perspective of emotional intelligence.
Includes exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions.

The book is intended for use by tourism and hospitality students, researchers and practitioners.

Table of contents

• Chapter 1: Introduction to Emotional Intelligence in Tourism and Hospitality
• Chapter 2: Emotions and Developing Emotional Intelligence in Tourism and Hospitality Businesses
• Chapter 3: Measuring Emotional Intelligence in Tourism and Hospitality
• Chapter 4: Emotional Intelligence and Service Encounters
• Chapter 5: Development of Personal Expertise in Tourism and Hospitality Professions: Cognitive Knowledge, Personality and Learning Style
• Chapter 6: Emotional Intelligence and its Relationship with Personality, Gender, Age and Culture in Tourism and Hospitality
• Chapter 7: Developing Intercultural Sensitivity as an Emotional Ability
• Chapter 8: Service Quality and Emotional Intelligence
• Chapter 9: Service Failures, Recovery and Emotional Intelligence
• Chapter 10: Mystery of Spiritual Intelligence: Predictions, Prophecies and Possibilities

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An organization’s workforce is arguably the greatest asset of any organization, and tourism and hospitality is an extremely labor-intensive industry. This volume takes an in-depth look at workforce issues in the tourism and hospitality industry, focusing on labor skills, ethics, rights, and more. It examines manpower planning beyond forecasting estimates to include investigative techniques in a way that offers insight for economic planning in both tourism and tourism education. The authors use economic, sociological, and psychological analysis and take a pragmatic stance on the challenges of the workforce.

The authors look at the specifics of the labor market of the tourism and hospitality industry, discussing the current status of the industry’s organizations and how they are suffering labor shortages (qualitative or quantitative) and constant turnover—resulting in significant costs to organizations. Topics such as low wages and overdependence on tipping, workforce diversity, technological change resistance, and seasonality issues, and more are examined. The volume also provides a section on labor rights in the tourism and hospitality industry, which looks at labor trafficking and issues in social justice and human rights.

Key features:

• Provides an in-depth understanding of tourism employment
• Presents a critical analysis of labor supply and demand in the tourism and hospitality industries
• Considers the need for specific labor skills and training
• Examines the reasons for labor shortages and turnover in the tourism and hospitality industry
• Discusses labor ethics and social responsibility in hospitality/tourism organizations

Table of Contents

Part 1 : Labor Skills

1. The Significance of the Tourism and Hospitality Industry in Employment Creation

Abdallah M. Elshaer and Asmaa M. Marzouk  

2. A Critical Analysis of Labor Supply and Demand in the Tourism and Hospitality Industries

Abdallah M. Elshaer and Asmaa M. Marzouk  

3. Labor Skills and Training in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk 

4. Labor Shortage in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk 

Part 2: Labor Ethics 

5. Ethics in the Tourism and Hospitality Industry

Abdallah M. Elshaer 

6. Labor Ethics and Social Responsibility in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk  

Part 3: Labor Issues 

7. Labor Turnover in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk 

8. Tourism and Seasonality

Abdallah M. Elshaer  

9. The High Vulnerability of the Tourism Industry to Risks and Emergencies

Abdallah M. Elshaer and Asmaa M. Marzouk 

10. Low Wages and Overdependence on Tipping

Abdallah M. Elshaer  

11. Workforce Diversity in the Tourism and Hospitality Industry

Asmaa M. Marzouk  

12. Technological Change Resistance

Abdallah M. Elshaer 

13. Labor Discrimination

Abdallah M. Elshaer and Asmaa M. Marzouk 

Part 4: Labor Rights 

14. Labor Trafficking in the Tourism and Hospitality Industry

Abdallah M. Elshaer and Asmaa M. Marzouk 

15. Social Justice, Human Rights, and Labor Rights

Abdallah M. Elshaer and Asmaa M. Marzouk

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This volume analyses the positive effects that tourism generates on resident’s quality of life, and how this influences tourists’ quality of life as they enjoy an enriching experience in the destination they visit. It provides significant theoretical and empirical contributions, as well as, case studies related to quality of life in hospitality and tourism marketing and management.

This volume is the result of the effort that many researchers from all over the world have done to spread some new light on this outstanding research line and add knowledge on the relationship between tourism and quality of life of both residents and tourists. This last is highlighted as a fundamental factor to take into account for the development of new tourism practices. This volume is a true reference for researchers, students and professionals working in tourism marketing and management.

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