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The updated guide to running a successful hotel front office
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology’s role in the modernized front office.
Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today’s front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.
Useful features of this new edition include:
Hotel Front Office Management is an invaluable book for those interested in learning more about a hotel’s front office.
James A Bardi, Ed.D, CHAis the director of the Hospitality Management Program at Penn State Berks Campus and the World Campus at Penn State University.
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The updated guide to running a successful hotel front office
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology’s role in the modernized front office.
Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today’s front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.
Useful features of this new edition include:
Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel’s front office.
Preface.Acknowledgments.
Chapter 1: Introduction to Hotel Management.
Chapter 2: Hotel Organization and the Front Office Manager.
Chapter 3: Effective Interdepartmental Communications.
Chapter 4: Property Management Systems.
Chapter 5: Systemwide Reservations.
Chapter 6: Revenue Management.
Chapter 7: Guest Registration.
Chapter 8: Managing the Financials.
Chapter 9: Guest Checkout.
Chapter 10: Preparation and Review of the Night Audit.
Chapter 11: Managing Hospitality.
Chapter 12: Training for Hospitality.
Chapter 13: Promoting In-house Sales.
Chapter 14: Security.
Chapter 15: Executive Housekeeping.
Glossary.
Index.
James A Bardi, Ed.D, CHAis the director of the Hospitality Management Program at Penn State Berks Campus and the World Campus at Penn State University.
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