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Human Resource Management in the Hospitality Industry

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Human Resource Management in the Hospitality Industry

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.

Taking a ‘process’ approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:

  • Selection, appointment and induction
  • Training and management development
  • Labour turnover
  • Employee relations and employment law
  • Managing people and customer care
  • Business Ethics

Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

  • Practical introduction to human resource management, ideal for new students and managers in the hospitality industry
  • 8th edition with updated data and new material on multi-unit operations and management
  • Increased international focus with up to date case studies and examples


“I found each chapter in this book to flow well and easy to grasp; the authors have turned a complex and intense subject based on good relationships and communications into a manageable and down-to-earth style of leadership which needs to provide motivation and initiative throughout any successful organization.”
– Julian Zarba, Malta Tourism Society, Malta, Europe

About the Author

Michael J Boella is Faculty Fellow at University of Brighton and specialises in teaching human resource management and law. He is also actively involved in the industry as a management consultant and is editor of Croner’s Catering, the reference book for the catering industry.Steven Goss-Turner is Deputy Head / Principal Lecturer of the School of Service Management at the University of Brighton. He is a graduate of Strathclyde University. Before joining the University in 1992, he spent 16 years with the then Trusthouse Forte Hotels, rising to the position of Regional Personnel and Training Director for the London and International Division. His current research and teaching is focussed on employment practices, labour turnover, and human resource strategy in multi-site hospitality companies. He is the author of a number of books and articles, including the book, “Managing People in the Hospitality Industry”, published by Croner in 2002.

Product details

  • Full PDF E-Book Included
  • Good Quality PDF for Print
  • Print Length : 352 pages
  • ISBN-10 : 0750666366
  • ISBN-13 : 978-0750666367
  • Publisher : Butterworth-Heinemann; 8th Edition (July 20, 2005)
  • Language: : English


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