Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, newly promoted supervisor, or anyone planning a career in the hospitality field. Even experienced managers will find if full of useful ideas and insights. Revised and updated to include increased coverage of contemporary diversity initiatives, with information on recruitment and retention, and additional profiles of individuals and companies, Supervision in the Hospitality Industry provides a basic understanding of a leader’s role and responsibilities applied to the hospitality industry.
John R. Walker, DBA, CHA, FMP, is the McKibbon Professor of Hotel and Restaurant Management at the School of Hotel and Restaurant Management at the University of South Florida, Sarasota-Manatee.
JACK E. MILLER (deceased) and DAVID K. HAYES, PhD, collaborated on several books in hospitality management, including Supervision in the Hospitality Industry and Menu Pricing and Strategy (both from Wiley).
LEA R. DOPSON, EdD, teaches financial management at the Collins School of Hospitality Management at California State Polytechnic University, Pomona. Dr. Dopson has over 17 years of teaching and industry experience, and is a Certified Hospitality Educator.
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