Managing Quality of Life in Tourism and Hospitality

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Categories E-Books, Hospitality & Tourism Tags Hospitality, M. Joseph Sirgy, Muzaffer Uysal, Stefan Kruger, Tourism

Managing Quality of Life in Tourism and Hospitality: Best Practice

This book brings together the latest findings within these areas from researchers and practitioners and delivers them to the forefront of knowledge application with examples in tourism and hospitality settings.

Quality-of-life research in tourism and hospitality has gained much momentum and can be classified in terms of three major categories:

(1). quality-of-life research that focuses on tourists/guests and the impacts of specific tourism and hospitality programs on the overall quality of life of tourists/guests.

(2). Quality-of-life research that focuses on employees of tourism/hospitality firms, such as the impact of work-life balance programs on front line service employees of hotels and

(3). quality-of-life research that focuses on tourist communities including the impact of green community programs on the quality of life of residents of tourist communities.

Each chapter contains an example of best practice or a case study and concludes with a summary of lessons learned. These lessons can be applied by tourism and hospitality practitioners and community leaders and can be used to further research by academics working within tourism and hospitality.

Key Features:

Best practice case studies
Broad coverage to include tourists, industry and local communities
International application

About the Author

Stefan Kruger was born in Kroonstad, in the Free State Province of South Africa. After working for some time in the Tourism and Hospitality Industry (in management positions), he started an academic career at the Walter Sisulu University. He is currently employed at the School of Business Management (Tourism Management Program), North-West University, Potchefstroom. He holds a Doctorate degree in Tourism and Hospitality Management.

Muzaffer Uysal is a professor and chair in the Department of Hospitality and Tourism Management, Isenberg School of Management at University of Massachusetts. He is a member of International Academy for the Study of Tourism, the Academy of Leisure Sciences, and serves as co-founder of Tourism Analysis: An Interdisciplinary Journal. In addition, he sits on the editorial boards of more than ten journals, including Journal of Travel Research and Annals of Tourism Research.

M. Joseph Sirgy is a management psychologist (Ph.D., U/Massachusetts, 1979), Professor of Marketing, and Virginia Real Estate Research Fellow at Virginia Polytechnic Institute and State University (Virginia Tech). He has published extensively in the area of marketing, business ethics, and quality of life (QOL). He is the author/editor of many books related to consumer marketing and quality of life. He also served as editor of the QOL section in the Journal of Macromarketing (1995-present).