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Do you want to bring out the best in your young employees? It can be challenging to get great performance from people who are brand new to the workforce. However, with the right leadership, young employees have the opportunity to shine—and to deliver great results for your business. This course provides the management tips and techniques you need to guide young employees to success. Instructor David Brownlee, author of Rock Star Service, Rock Star Profits, reveals the secrets to communicating effectively, building rapport, conducting training, and creating the goals, policies, and procedures that will help point your team in the right direction. You can also discover how to overcome challenges, including behavior issues, and get coaching tips to improve individual performance.
David Brownlee is the founder and CEO of Pure Customer Service.
In addition to being the author of Rock Star Customer Service, David is one of the most watched customer service trainers in history. He has trained over half a million businesses and individuals from around the world in customer service through his online training, live events, and coaching programs.
He has conducted over 2,500 one-on-one coaching sessions and has created a training system to take you from where you are now in your customer service efforts to where you want to be.
For the last 20 years, David has been an entrepreneur obsessed with providing his clients with world-class customer service in various industries. He has spent thousands of hours researching best practices and documenting what works in the companies that are delivering amazing customer experiences.
His past clients include Paramount Pictures, McDonald’s, Nike, and others.
When David is not on the road speaking to companies, he is enjoying his time with his wife Luna and his two young children in San Diego, CA.
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